Marketing and Selling Professional Services

Professional services are in no way protected from competitiveness. Like any other business they prosper only by attracting sufficient clients, the right kind of work, at the right time and at the right rates. And then by satisfying, retaining and developing clients over the long term. However, marketing and selling skills do not always sit comfortably with fee-earning businesses, many of which would prefer to trade their expertise alone.This fully revised and updated edition of "Marketing and Selling Professional Services" addresses how to approach marketing and selling in such a sector: how to view the necessity for it, create a marketing culture to cope with it and then follow through with professional personal selling. This new edition includes the following: a blueprint for marketing success; marketing planning; planning promotional activity; the promotional mix; promotion by post; making personal selling acceptable; and client development.

"Copious in information, fundamental and practical in advice... a convincing and positive guide." Marketing Practice "Patrick has a lucid and elegant style of writing, which allows him to present information in a way that is organized, focused and easy to apply." Professional Marketing

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